Protections for all sellers Abusive buying activity. You may change the reason for your Claim later on (e.g. The buyer sends the money and gets nothing in return. ©1999-2021 PayPal, Inc. All rights reserved. 1. (referred to as "PayPal"or “us” or "we" or “our”). There are the same reasons for Disputes as eBay. Buyers and sellers also can't share contact information, including email addresses and phone numbers, prior to completing a transaction on eBay. Why does eBay have this policy? The Buyer had a right of return according to this refund policy. PayPal Buyer Protection protects the Buyer if an item purchased has not been shipped (“Item Not Received” or “INR”) or if a shipped item is significantly not as described by the Seller (“SNAD”); see Section 4. below for details. PayPal denies Claims under PayPal Buyer Protection if a credit card Chargeback has already been issued. When you sell on eBay, you’re protected by policies, transaction monitoring, and data systems that make eBay a safe and vibrant community. The Buyer must ship the good(s) quickly and undamaged back to the Seller. For instance, if the Seller directs you to (and you proceed to) post the item to an address that does not correspond with our records, we may determine that you have not posted the item back to the Seller in compliance with clause 5.2. above. For this purpose, the Buyer must log in into its eBay account and initiate a return on www.ebay.de (return request). So as far as paypal is concerned everybody is on their own once outside the realm of ebay (or most other business, non-private transactions): no protection for either seller or buyer. Before filing a Claim for PayPal Buyer Protection, the Buyer must allow sufficient time for shipping and delivery of at least one week and try to resolve the dispute by contacting the Seller directly. Further, purchases on www.ebay.de and German websites, applications and other services into which eBay Services are integrated for which a payment method other than PayPal has been used may also be covered where and to the extent eBay Garantie applies. So much for ebay buyer protection. Rather, he wants to send money directly to my PayPal account because his eBay app "isnt updated". The item is defective but was not described as such in the item description: “Device may not work properly“, “Parts missing“, “The photo shows scratches or defects“; The Buyer does not want the item anymore after having received it, or the item does not meet the Buyers expectations, even though it has been described appropriately in the item description; The item description is misleading for both parties. The same applies with any payment processor that offers buyer protection, not just PayPal. However paypal buyer protection is not a coverall and its best you read up on it to see how you are covered. Good afternoon dear PayPal members! When we determine that a buyer has violated the abusive buyer policy, we'll remove any negative or neutral Feedback and defects posted by that buyer, including opened cases in service metrics.For abusive buyers, we may also limit the ability to file return requests on the eBay site. If something goes wrong. I've found an item on Craigslist 100 miles from here (absolutely not going to pick it up) and exploring possibilities to float to the seller. Right of return pursuant to refund policy (“Widerrufsbelehrung”). 5.2. eBay Money Back Guarantee. Hello, I have used eBay and Paypal many times and this will be the first time I will be purchasing something from a seller outside of eBay. Last Edited 06:34:06 PM. Buyers are eligible for a buyer protection claim as long as they: Made the purchase on the eBay site Paid through eBay using the eBay checkout process, such as PayPal, Bill Me Later, direct credit card purchase through eBay checkout, or another approved payment method Made a purchase that is not specifically excluded from protection i.e. PayPal Buyer Protection will remain in place and buyers can still choose to use it. The buyer has promised more than I asked for, which is a red flag to me. 7.5. PayPal Buyer Protection protects the Buyer for purchases on eBay when the Seller does not reimburse the funds although the Buyer has exercised a right of rescission. Protections for all sellers Abusive buying activity. ... First published on Thu 1 Feb 2018 02.00 EST. Hello, I have used eBay and Paypal many times and this will be the first time I will be purchasing something from a seller outside of eBay. The country in question is Latvia, do they use Paypal? Below we show a number of examples for items significantly not as described or “SNAD”. When a Claim under PayPal Buyer Protection is successful PayPal grants the Buyer the full purchase price including shipping costs. The UK-based buyer paid via PayPal and I promptly sent out the parcel by courier, with compensation cover if it failed to arrive. When you pay with PayPal on eBay.ie, you're protected by PayPal Buyer Protection on eligible purchases. Buyer Protection covers all eligible purchases where PayPal is used, as well as payments made through our website. Buyers are not "removed" from Ebay buyer protection. The policy is no doubt mostly aimed at buyers buying outside Ebay. You have to be sure that the seller’s item has the correct standing with PayPal in the Buy Safely box to get this buyer protection. Send your payment by clicking the Pay For It button on the eBay invoice or by clicking the Pay Now button on the eBay item page. Example : Buyer purchases item from ebay and pays by paypal. But then who gets suckered when nonetheless the buyer opens a dispute? For eg now you have gone "off ebay" there is no auction description that paypal can refer to if you have to file an item received but not as described dispute. There are two types of protection offered by paypal for buyers. Ebay is proving their service to the seller ONLY, whereas Paypal is governed by Australian banking laws and would therefore been seen as not being a party to Ebay's offered service to the seller, thereby Paypal's own buyer protection should stand as usual. Learn more in Community Events, If you purchase items using the goods option only and you dont receive your item you can open a dispute within 45 days of the purchase date, If the item doesnt arrive within the due date open a dispute early enough eg day 43 or before if you want to, If they close their account paypal normally refund then go after the seller all being well, Its a lot of money so bear in mind if the item arrives damaged or not as described you may be asked to send it back at your expense, unless its a business seller where cetain sellers rules apply, I would also check which Eastern European countries accept paypal. For purchases made outside of eBay: via the “Send Money” tab on the PayPal Website by clicking the “Purchase” tab, or the Seller’s PayPal checkout flow. I bought an item and it has not arrived. In case it is not possible to achieve a resolution the Buyer can file a PayPal Buyer Protection claim in the PayPal Resolution Center within 20 days after initiating the resolution process. eBay Buyer Protection for Buyers; How does eBay Buyer Protection work? PayPal te permite comprar sin compartir tu información financiera, además, te ofrece protección de forma gratuita en todas las compras realizadas en eBay. Hi Minty, ok thanks. For the latest information on this program, go to PayPal’s buyer protection page or PayPal’s security for online shopping page. Clear title, no lien. In addition, if requested by PayPal, the Buyer must provide proof that shipping to the Seller has taken place. Hello Minty, ok thank you. The return period can, however, also be of one month for items marked with eBay Garantie. When the Buyer files a Claim for PayPal Buyer Protection because of SNAD, the Buyer is required upon request by PayPal to return the item at his own expenses to the Seller or to another person or address as requested by PayPal during the Claim process, as well as to provide appropriate proof of shipment. My Experience of PayPal Buyer Protection, So Far Aug 11, 2010 I bought an expensive lens on ebay which turned out not to be as advertised – it was obvious from the moment I opened the package. For this purpose, the Buyer must provide proof that shipping to the use cookies... By us and are thus not covered by Buyer Protection is not a coverall and its you! And refunded on receipt in order to qualify for PayPal Buyer Protection work answer within the eBay resolution if. Item is significantly not as described or “ SNAD ” 'm automatically switched to eBay Buyer has of! Used, as well as payments made in respect of financial products and.. 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